ThermoFisher Scientific
Customer Assistance Specialist with German or French
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of our PPD clinical research team, you’ll have the opportunity to support groundbreaking studies that make a real difference in patients’ lives.
**Position Summary**
As a Customer Assistance Specialist, you will provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
**What You'll Do:**
+ Provide high quality customer service to client customers including consumers, HCPs, and client personnel.
+ Document interactions according to PPD and client guidelines. Identifies AEs events and PCs.
+ Maintain knowle...
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of our PPD clinical research team, you’ll have the opportunity to support groundbreaking studies that make a real difference in patients’ lives.
**Position Summary**
As a Customer Assistance Specialist, you will provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
**What You'll Do:**
+ Provide high quality customer service to client customers including consumers, HCPs, and client personnel.
+ Document interactions according to PPD and client guidelines. Identifies AEs events and PCs.
+ Maintain knowle...