Customer Account Supervisor (English Support)

The ideal candidate will possess a strong desire and passion to lead, coach, and develop others. This includes identifying development areas that will facilitate the progression of advisors and their day-to-day performance. Collaboration is essential, alongside the ability to demonstrate adaptability and a willingness to embrace new tasks within this diverse role.

A comprehensive knowledge of development and Customer Support processes and procedures is highly desirable.

The position is full-time, and the successful applicant will be required to work any four days on a 10 hour shift, between the hours of 07:00 and 08:00 the next day (this may change if needed

• Leading and developing advisors through effective coaching and mentoring.
• Enhancing the customer journey through strategic departmental development.
• Analysing customer feedback and performance metrics to identify areas for enhancement.