Customer Account Specialist

Who We Are

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds and offer flexibility to balance work and personal needs.

Job Description

Provide professional solutions to the company end‑users, dealers, and service providers arising from unresolved escalated case issues received via telephone and written correspondence. Serve as an escalation link for the company field employees, executives, and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, and complaints with the company or its representatives. Apply the basic...