Didi
CRM Specialist
Job Description
CRM Specialist
Job Locations: BR-SP-Sao Paulo
ID:
Category: Customer Experience
Employee Class: Regular
Team Overview
Seeking a CRM professional with 2-3 years of proved experience on the field to accelerate commercial businesses fronts. This role is designed for people who love creating and transforming processes through data analysis.
Role Responsibilities
- Designing strategies and managing outbound campaigns and communications;
- Configuring and optimizing inbound chatbots;
- Structuring communication and management for service/telesales transfers;
- Conducting strategic meetings with multidisciplinary teams within 99/DiDi;
Role Qualifications
- Experience with structuring and managing communications and CRM journeys;
- Advanced English (we are a global operation);
- High level of proactivity and a focus on results.
- Experi...