Job Description
JOB DESCRIPTION
The Credit & Collections Analyst is responsible for Analyzing accounts and communicating with Sales and Customers to ensure timely collection of customer payments.
Responsibilities
Collect delinquent payments from customers (initiate collections activities: phone, email, dunning letters, contacting MA or AE, other); Handle CMU credit and Local inquiries and/or disputes received via phone, create new disputes for CMU credit/Local controlled accounts Research financial disputes and inquiries
Working with customers and internal stakeholders to resolve the disputed issue (e.g., volume, price, freight, short-pays, account issues, promotions, etc.)
Coordinate actions based on root-cause analysis on disputes and identify customer patterns that can be resolved by working directly with the customer or Sales/MA
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