Support Services Group
CR Customer Care French
Job Description
Join Our Talent Network for Bilingual Customer Service Roles
Do you speak both French and English fluently? Do you have experience in customer service within a BPO or call center environment? If so, we're looking for you.
We're building a talent pool for upcoming bilingual customer service roles. If you enjoy helping others, solving problems, and working in a dynamic team environment — this is your opportunity to grow your career.
What You'll Do
As a Bilingual Customer Service Representative, you will:
+ Support customers via phone, chat, or email in French and English
+ Provide information about products, services, orders, or account inquiries
+ Troubleshoot and resolve billing issues, technical questions, and customer concerns
+ Record and update customer interactions using CRM platforms
+ Deliver high-quality service with professionalism, empathy, and efficiency
+ Meet performance goals such as first-contact resolution, customer satisfaction, an...
Do you speak both French and English fluently? Do you have experience in customer service within a BPO or call center environment? If so, we're looking for you.
We're building a talent pool for upcoming bilingual customer service roles. If you enjoy helping others, solving problems, and working in a dynamic team environment — this is your opportunity to grow your career.
What You'll Do
As a Bilingual Customer Service Representative, you will:
+ Support customers via phone, chat, or email in French and English
+ Provide information about products, services, orders, or account inquiries
+ Troubleshoot and resolve billing issues, technical questions, and customer concerns
+ Record and update customer interactions using CRM platforms
+ Deliver high-quality service with professionalism, empathy, and efficiency
+ Meet performance goals such as first-contact resolution, customer satisfaction, an...