Job Description
Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of Oldcastle APG and operates 9 plants in Ontario and Quebec.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues.
Job Responsibilities
- Assist customer with product questions, ordering, order tracking, complaints, and problems
- Enter email and phone orders into system for delivery
- Issue credits or debits accurately, when applicable
- Send open order reports, as required
- Process credit card payments
- Answer incoming calls
- Provide information requested by customers in a timely fashion
- Ensure accuracy of invoices and on-time delivery of orders