Contact Centre Team Supervisor Agco Toronto

Lead a high-performing team at AGCOs Contact Centre in Toronto. This role demands exemplary leadership, customer service skills, and a commitment to operational excellence in an in-office setting.

As the Team Supervisor, youll oversee daily operations, fostering an environment focused on customer satisfaction and performance metrics. Your leadership will empower Customer Service Representatives (CSRs) to meet service standards and enhance their skills through coaching and training. Your role also includes evaluating performance, resolving complex customer issues, and ensuring adherence to quality assurance programs.

Key Responsibilities

• Supervise daily Contact Centre operations and team performance
• Ensure adherence to service levels and quality assurance
• Conduct evaluations and provide constructive feedback
• Identify trends in customer inquiries for CSRs
• Facilitate training for new hires to maximize operationa...