Groupe Nordik
Contact Centre Senior Manager Role
Job Description
Join Groupe Nordik as a Senior Manager for the Contact Centre, orchestrating exceptional customer experiences. This pivotal role focuses on team leadership, strategy, and operational excellence in a wellness-focused environment.
You will manage a passionate team dedicated to providing positive guest interactions. With over five years of experience in customer service and operations, your leadership will be instrumental in achieving key performance metrics. Your role will emphasize innovation, coaching, and fostering a culture of recognition, ensuring impact and dedication from each team member.
Key Responsibilities:
• Align contact centre vision with business objectives
• Monitor KPIs and action plans for performance improvement
• Lead recruitment and talent development initiatives
• Handle complex customer escalations effectively
• Ensure security and compliance in financial transactions
Requirements:
• Business administration college diploma or equivalent
You will manage a passionate team dedicated to providing positive guest interactions. With over five years of experience in customer service and operations, your leadership will be instrumental in achieving key performance metrics. Your role will emphasize innovation, coaching, and fostering a culture of recognition, ensuring impact and dedication from each team member.
Key Responsibilities:
• Align contact centre vision with business objectives
• Monitor KPIs and action plans for performance improvement
• Lead recruitment and talent development initiatives
• Handle complex customer escalations effectively
• Ensure security and compliance in financial transactions
Requirements:
• Business administration college diploma or equivalent