Job Description
Role and Location
Contact Center Specialist (IVR) – Toronto, ON
Duration: Long Term Contract
Job Description
4+ years of experience in DTMF IVR application development in CVP (Contact Center), Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop), Cyara.
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