Job Description
Lead MCI's contact center in Sydney, NS, focusing on performance and client satisfaction. As a Contact Center Manager, you'll oversee operations while mentoring your team for excellence.
This strategic role requires a results-oriented leader to manage BPO operations effectively. You will be responsible for staffing, service delivery, and aligning with client needs across multiple campaigns. Your expertise will drive operational efficiency and enhance customer satisfaction through data analysis and improvement initiatives.
Key Responsibilities:
• Manage daily contact center operations and staffing
• Mentor team leaders and support staff to meet KPIs
• Collaborate with clients to assess business needs
• Analyze data to boost customer satisfaction
• Ensure compliance with company and regulatory standards
Requirements:
• Bachelor's degree in Business or Operations (preferred)
• 3+ years in contact center leadership
• Proven skills in managing large teams
This strategic role requires a results-oriented leader to manage BPO operations effectively. You will be responsible for staffing, service delivery, and aligning with client needs across multiple campaigns. Your expertise will drive operational efficiency and enhance customer satisfaction through data analysis and improvement initiatives.
Key Responsibilities:
• Manage daily contact center operations and staffing
• Mentor team leaders and support staff to meet KPIs
• Collaborate with clients to assess business needs
• Analyze data to boost customer satisfaction
• Ensure compliance with company and regulatory standards
Requirements:
• Bachelor's degree in Business or Operations (preferred)
• 3+ years in contact center leadership
• Proven skills in managing large teams