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Lombardi Media Corporation

Contact Center Agent / Inbound call center

📍 Location
Vaughan, Ontario
⏰ Job Type
Full-time
📅 Posted
March 14, 2026
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Job Description

Job Description:

Agents will be responsible for answering customer inquiries via phone and e-mail. Providing information to customers; will explain the type and cost of products offered; receive and log complaints; investigate complaints, access and process information.


Working Hours:


Must be available to work from Monday through Friday and Saturday and Sunday. Shifts include early morning and late night. Office is located in Vaughan at Hwy 7, Concord, ON L4K 4M3.


Duties and Responsibilities:

  • Responsible for all customer inquiries

  • Provide excellent customer service on all calls

  • Take appropriate action to efficiently resolve issues

  • Receive and incorporate feedback to improve personal and business performance

  • To connect and build rapport with existing and new customers and their changing needs

  • Efficiently enter data into various software programs

  • Thr...

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