Sonova Group
Connect Hearing Canada Client Care Specialist
Job Description
Start a rewarding career as a Client Care Specialist at Connect Hearing Canada in Barrie, ON, assisting clients in transforming their hearing health. Offer outstanding customer service through various channels.
As part of Canada’s leading hearing care network, you will be responsible for providing exceptional service and scheduling appointments under the guidance of the Regional Clinic Manager. The role also involves managing client accounts, ensuring effective communication with insurance partners, and performing in-clinic device maintenance with provided training.
Key Responsibilities:
• Offer superior customer service via phone, email, and in-person
• Schedule and organize appointments for professionals
• Manage client accounts effectively and build relationships
• Work with third-party billing for insurance processing
• Provide assistance with minor repairs to hearing devices
Requirements:
• Strong communication and customer service skills
• Familiarit...
As part of Canada’s leading hearing care network, you will be responsible for providing exceptional service and scheduling appointments under the guidance of the Regional Clinic Manager. The role also involves managing client accounts, ensuring effective communication with insurance partners, and performing in-clinic device maintenance with provided training.
Key Responsibilities:
• Offer superior customer service via phone, email, and in-person
• Schedule and organize appointments for professionals
• Manage client accounts effectively and build relationships
• Work with third-party billing for insurance processing
• Provide assistance with minor repairs to hearing devices
Requirements:
• Strong communication and customer service skills
• Familiarit...