CONCIERGE

Job Description

• Serve as the hotel’s primary point of contact, embodying the essence of luxury service in every guest interaction.
• Deliver a highly personalized experience by anticipating each guest’s needs with discretion and precision.
• Curate and coordinate exclusive dining, cultural, entertainment, and lifestyle experiences aligned with Sofitel’s luxury standards.
• Handle special requests with elegance, efficiency, and exceptional attention to detail, ensuring a seamless and effortless guest experience.

Qualifications

• Knowledge in systems such as OPERA, POS, MS Office. Online Review Management platforms.
• Previous experience as concierge and/or guest experience in mid-size luxury hotels.
• Complete knowledge of the English language, a third language is desirable

Additional Information

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