Job Description
Responsibilities
Operational Excellence
Work in lockstep with the Operations Manager based in Mauritius to ensure a unified global approach, seamless shift handovers, and unified alignment on processes and policies.
Drive the execution of Level 1 and Level 2 Transaction Monitoring and Screening for all markets in which we operate.
Whilst partnering with the Senior Manager in Mauritius you will adopt and drive our key operational metrics (SLAs/Quality/Case Volumes/Productivity), using a data‐driven approach to identify bottlenecks and maintain high velocity without compromising quality.
Bridge the gap between Quality Assurance and Quality Control findings and daily operations, ensuring that coaching leads to a measurable reduction in Quality Drift across global hubs.
Empowering People by leading by example
Lead the end‐to‐end recruitment and onboarding for the Mexico Compliance Operations team, selecting talent that aligns with both technical requirements ...