Complaints Officer - Housing

8 - 9 Month Contract With A Local Authority Job Purpose To investigate and manage corporate, housing, and Ombudsman complaints, ensuring timely, high-quality responses that meet statutory and corporate requirements. The role is responsible for identifying service failures, analysing complaint trends, and working with managers across the organisation to drive continuous service improvement, improve customer outcomes, and reduce recurring complaints. Key Responsibilities Investigate and resolve complex corporate, housing, and Ombudsman complaints in line with policies, procedures, and regulatory requirements. Prepare clear, accurate, and comprehensive complaint responses within agreed timescales. Manage Member Enquiries and ensure responses are completed to a high standard. Analyse complaints, customer feedback, and performance data to identify trends, recurring issues, and service improvement opportunities. Work collaboratively with managers and service teams to address service failures...