Community & Support Specialist - EST Time Zone (Consultant)

Community (50%)

• Manage and engage with users on Reddit, Discord, and App Store reviews
• Respond to questions, posts, and feedback to foster a positive community experience
• Help users discover new ways to get value from IFTTT Pro
• Collaborate on campaigns and initiatives to boost community engagement
• Identify patterns in community discussions that inform product and content improvements

Support (50%)

• Efficiently triage support tickets IFTTT users
• Assist users in building Applets, including using filter code (JavaScript)
• Create, audit and improve help center documentation
• Identify and reproduce technical issues, suggesting enhancements and improving user experience
• Become an internal IFTTT expert who can answer product questions from colleagues

• Prior experience managing online communities...