Community Manager

Qargo Coffee | Italy’s Finest Coffee & Pastries

We’re hiring a highly execution-driven Community Manager to manage Qargo Coffee’s digital presence, protect our brand reputation, and drive engagement across all platforms.

This is a fast-paced, high-accountability role where speed, consistency, and attention to detail are critical.

Key Responsibilities

• Respond to 100% of DMs, comments, and mentions
• Manage and respond to all Google Reviews (by store)
• Escalate negative feedback within 24 hours
• Run daily trend scans and share insights
• Deliver Daily Brand Pulse updates
• Community performance report (engagement, reach, sentiment)
• Execute 2 campaigns/week (Product + Brand/Franchise)
• Identify franchise leads & customer insights
• Brand performance & sentiment report
• Campaign and trend effectiveness analysis
• Strategic recommendations