Collections Account Manager
Job Description
Description
Position Overview:
Join our fast-growing, high-performing Collections team at Snap! We’re looking for a motivated, customer-focused Collections Specialist who is ready to make an impact, help customers get back on track, and contribute to an amazing team culture.
How you’ll make an impact:
Make outbound and inbound calls to customers with past-due accounts.
Negotiate payment arrangements and help customers find the best resolution for their delinquency.
Use strong negotiation, problem-solving, and assertiveness to achieve successful outcomes.
Follow all policies, procedures, and regulatory requirements accurately.
Deliver a fast, friendly, and flexible customer experience.
Maintain professionalism and empathy while performing soft collections activities.
Accurately document customer conversations and account updates in the sys...