National Bank
Collection Customer Service Agent
Job Description
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As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.
As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.
Your compensation
The salary starts at $25.50. Depending on your experience, the salary could be adjusted upwards.
Your role
- Contact clients and establish trust-based relationships
- Analyze and understand large amounts of information in order to properly assess clients' financial situation
- Listen to clients’ needs and resolve their issues
- Set up solutions that are adapted to clients' financial situations
- Educate clients on their financial situation and highlight the benefits
Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You’ll work full time from Monday to Friday from 11:30 a.m. to 8:...