The Fairmont Jasper Park Lodge
CMH Heli-Skiing Jasper Alberta Guest Services Coordinator
Job Description
Overview
Position Title: Coordinator, Guest Services
Company: CMH Heli-Skiing & Summer Adventures
Location: Banff, Alberta | Full-time, Year-Round
Reports To: Manager, Guest Services
Job Status: Full-time, Year-Round | Salary: Non-Exempt
Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be August 8, 2025.
Responsibilities
- Coordinate guest bookings from deposit through final payment, answer program inquiries, process questionnaires and waivers, and send final confirmations.
- Maintain accurate guest profiles and manage guest accounts; follow up on late payments and missing information.
- Manage relationships with guests and remote CMH lodge teams; verify lodge reports for accuracy; communicate with lodges prior to each trip and update changes as needed.
- Prepare account statements for guests on request; support implementa...