Cloud Software Support Specialist with Spanish/Portuguese - LATAM

Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Software Support Specialist to join our mission of protecting the digital world.

What you’ll do

• Provide technical support, configuration, and troubleshooting of software-related inquiries via email, phone, and chat for customers and MSPs.
• Perform technical analysis of customer problems and define a plan for resolving them.
• Build and maintain strong relationships with partners.
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Act as liaison between the customer and internal Acronis resources.
• Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others).
• Accurately record all relevant communicatio...