Cloud Operations Specialist (San Pedro Garza García)

Selected candidate will report to offices in Monterrey.

• Driving the programs and initiatives to improve KPIs/SLA’s.
• Driving and delivering the team’s established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.
• Working towards automating various day‑to‑day operational tasks.
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA.
• Process improvement on the daily operational activities.
• Coordinating and orchestrating work between the teams.
• Handling OnCall duty.
• Vendor Management.
• Reporting & Analytics Capabilities.

• 10 years of work experience in Infrastructure.
• 5 years of experience in service delivery in global teams.
• Experience in driving improvement initiatives.
• Understanding and working experienc...