Clinical Product Specialist I

Job Summary

Clinical Product Specialist Level 1, Bilingual. This role provides best‑in‑class clinically focused customer education and support via phone, helping customers at all stages of the journey—onboarding, troubleshooting, and retention—within the Omnipod portfolio for patients with Type 1 and Type 2 diabetes.

Responsibilities

• Answer incoming and outbound clinically related customer questions via phone in an empathetic manner.
• Support Omnipod portfolio customers who have completed onboarding or training to ensure first‑call resolution and retention.
• Maintain clinical knowledge through provided learnings and trainings to demonstrate thorough product understanding and provide accurate information within scope.
• Navigate complex customer interactions using evidence‑based clinical knowledge and assessment to promote the benefits of insulin pump therapy and explain operation and use to existing and new customers.
• ...