Client Support Specialist (Latin America)

Client Support Specialist (Latin America)At Ninety, we help people build extraordinarily productive, humane, and resilient organizations.Shifts We're Looking to FillMonday–Friday • Shifts available between 9:00 a.m. – 7:00 p.m. local time (exact hours based on your location and business need)Note: When business needs require work during night hours, Sundays, or local public holidays, compensation is paid in accordance with applicable local labor law.Your Key ResponsibilitiesAct as a friendly, knowledgeable point of contact for Ninety clients.Provide clear, step-by-step guidance for users in the Ninety platform.Troubleshoot client issues by reviewing recordings, replicating scenarios, and escalating bugs when needed.Suggest alternative solutions when a requested feature isn't available.Partner with Client Success and Technical Support to ensure client needs are met.Follow through on client commitments and communicate updates.Support client setup or configuration in Ninety.Share clien...