Evertz Microsystems Limited
Client Support Manager Focused on Service Assurance and Relationship Building
Job Description
Champion client satisfaction as a Client Support Manager. Provide outstanding service, manage agreements, and lead project deployments while ensuring all client needs are exceeded with professionalism.
In this fulfilling position, you'll be the primary point of contact for various clients, overseeing their needs and expectations. Your ability to manage service level agreements and documentations will be crucial in delivering consistent results. You’ll also lead meetings and manage teams focused on customer challenges, fostering a collaborative environment.
Key Responsibilities:
• Support clients as their Account Manager and advocate
• Ensure adherence to Service Level Agreements
• Compile and organize customer-related documentation
• Report on customer system performance regularly
• Lead project deployments from planning to execution
Requirements:
• Background in managing large, complex projects
• Excellent communication and training skills
• Detail-ori...
In this fulfilling position, you'll be the primary point of contact for various clients, overseeing their needs and expectations. Your ability to manage service level agreements and documentations will be crucial in delivering consistent results. You’ll also lead meetings and manage teams focused on customer challenges, fostering a collaborative environment.
Key Responsibilities:
• Support clients as their Account Manager and advocate
• Ensure adherence to Service Level Agreements
• Compile and organize customer-related documentation
• Report on customer system performance regularly
• Lead project deployments from planning to execution
Requirements:
• Background in managing large, complex projects
• Excellent communication and training skills
• Detail-ori...