Job Description
About the Opportunity
We’re looking for an Operations Manager whose mission is to drive productivity, consistency, and efficiency for our Client Success (CS) team. You will report to the VP of Client Success and your expertise will guide data-driven decisions that unlock efficient growth at scale. You are a detail-oriented analytical thinker with a passion for CS operations! We are a CS Leadership team driven by data, analytics, and reporting! It’s an exciting time to join us as we are conducting an in-depth analysis of the entire customer lifecycle and partnering cross‑functionally to understand product adoption.
We are looking for an individual who has been in this role before, understands how SaaS CS teams operate with excellence and can make that happen. You will be a key player on an incredible team as we execute our mission to create easy‑to‑use software to help governments be better.
Key Responsibilities
- Strategic KPI analysis acro...