BDO Canada
Client Success Manager Lead – BizApps Managed Services (Microsoft Dynamics 365 BC/F&O/CE, NetSu[...]
Job Description
About the Role
As a Client Success Manager Lead (BizApps Governance Lead), you will be responsible for leading client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications (Dynamics 365, Power Platform, NetSuite) engagements.
Key Responsibilities
- Client Success Strategy & Executive Advisory
- Serve as a strategic partner to executive stakeholders, aligning BizApps solutions with business objectives and transformation goals
- Translate client business priorities into roadmaps, success plans, and measurable outcomes
- Lead Executive Business Reviews (EBRs) to communicate value realization, ROI, and strategic direction
- Build and maintain trusted, long-term client relationships to drive retention and expansion
- Identify opportunities for account growth, innovation, and additional services
- Governance & Delivery Oversight (BizApps Focus)
- Es...