Client Success Manager (English/French)

About the Role

As a Client Success Manager, you will play a pivotal role in nurturing and expanding relationships with our existing A.I. platform clients. Your primary focus will be on enhancing the client experience through training and technical issue resolution, ensuring satisfaction, and strategically preventing churn. If you’re a dedicated, well‑versed, and experienced self‑starter who values a commitment to exceptional customer service and building long‑term partnerships with clients, we want you on our Alexa Translations team.

Responsibilities

• Build and maintain strong client relationships with A.I. platform clients through the trial and subscription stages by serving as the point of contact for client inquiries, support requests, and issue resolution.
• Guide new clients through the implementation process, ensuring a smooth transition to our A.I. platform.
• Develop a deep understanding of our A.I. ...