Victorian Order of Nurses
Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.4
Job Description
Requisition Details
Employment Status: Permanent, Part-time (0.4 FTE). Program Name: Visiting Nursing. Number of Hours Bi-Weekly: 30. Work Schedule: Days, Evenings, Weekends. On Call: No. Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.
Job Summary
The Client Service Associate (CSA) works as part of a team to facilitate the intake of new clients and the assignment of clients to service providers through VON’s standard operating procedures. The CSA ensures that every service provider’s caseload is properly assigned, client expectations are met, and service levels are achieved.
Key Responsibilities
- Maintains service providers schedules (master rotations and availability) as directed by site program management.
- Maintains accurate documentation and communications to clients, service providers and other VON staff.
- Utilizes appropriate customer service and communic...