Client Relationship Assistant

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The Client Relationship Assistant supports our Client Relationship Managers in delivering bespoke portfolio management strategies that elevate the experience of our Private Shopping clients by ensuring world‑class service and consistently exceeding their expectations.

About The Role

• Assist with day‑to‑day administrative, operational and reporting of all client‑engagement campaigns and initiatives to drive Private Shopping team performance.
• Support welcoming, engaging and acquiring new clients; respond to client inquiries across multiple channels, schedule appointments, and facilitate handover to the assigned Private Shopper.
• Maintain activity trackers, liaise with Private Shoppers to collate client feedback and manage waiting lists for brand and product access.
• Coordinate travel arrangements for clients and team members.
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