HomEquity Bank
Client-Focused Recovery Management Associate
Job Description
Embrace the role of Recovery Specialist, focusing on early delinquency management and client satisfaction. Use your collections experience in a supportive hybrid environment to enhance portfolio success.
The Recovery Specialist will report to the Senior Manager of Default Management, playing a pivotal role in early-stage default handling. Your actions will facilitate positive communication across various teams and help in managing low-risk portfolios through effective monitoring and intervention strategies, ensuring organizational integrity and customer trust.
Key Responsibilities: • Monitor and manage early-stage delinquency through client interactions • Record all customer communications to ensure accuracy and traceability • Support default prevention initiatives and participate in related projects • Collaborate with various internal teams to streamline information sharing • Maintain high standards of customer service through prompt communication
Requiremen...
The Recovery Specialist will report to the Senior Manager of Default Management, playing a pivotal role in early-stage default handling. Your actions will facilitate positive communication across various teams and help in managing low-risk portfolios through effective monitoring and intervention strategies, ensuring organizational integrity and customer trust.
Key Responsibilities: • Monitor and manage early-stage delinquency through client interactions • Record all customer communications to ensure accuracy and traceability • Support default prevention initiatives and participate in related projects • Collaborate with various internal teams to streamline information sharing • Maintain high standards of customer service through prompt communication
Requiremen...