Law Society of Ontario
Client-Focused Legal Information Officer
Job Description
Join the Law Society of Ontario as a Legal Information Officer dedicated to delivering exceptional service. Help clients navigate legal inquiries with support from the LSRS crisis line.
In this customer service role, you will interact with lawyers, paralegals, and the public, ensuring accurate referrals and information delivery. Contributing to LSRS processes and providing support will also be part of your key responsibilities. Your expertise will help alleviate legal concerns faced by vulnerable individuals in various situations.
Key Responsibilities:
• Handle public inquiries and provide appropriate legal referrals
• Determine search parameters and deliver personalized results
• Research legal resources to assist clients by phone and in writing
• Support lawyers and paralegals with membership services
• Collaborate with team members for consistent service improvements
Requirements:
• Minimum 2-year College program in Law Studies or related
• L1 or P1 lic...
In this customer service role, you will interact with lawyers, paralegals, and the public, ensuring accurate referrals and information delivery. Contributing to LSRS processes and providing support will also be part of your key responsibilities. Your expertise will help alleviate legal concerns faced by vulnerable individuals in various situations.
Key Responsibilities:
• Handle public inquiries and provide appropriate legal referrals
• Determine search parameters and deliver personalized results
• Research legal resources to assist clients by phone and in writing
• Support lawyers and paralegals with membership services
• Collaborate with team members for consistent service improvements
Requirements:
• Minimum 2-year College program in Law Studies or related
• L1 or P1 lic...