CBI Health Group
Client-Focused Experience Associate
Job Description
Join CBI Health's Victoria Discovery Clinic as a Client-Focused Experience Associate. Your primary mission will be to provide top-notch client engagement and administrative support in a part-time capacity.
As the first point of contact, you’ll create a friendly atmosphere for clients while efficiently managing inquiries and scheduling. By resolving issues before they arise, you will ensure smooth clinic operations and positively impact each client's experience.
Key Responsibilities:
• Welcome clients warmly to the clinic environment
• Respond promptly to inquiries via phone, email, and in-person
• Proactively identify and resolve challenges for clients
• Effectively schedule appointments based on care plans
• Educate clients about digital tools like the Client Portal
Requirements:
• Natural ability to build strong relationships
• Strong problem-solving and time management skills
• Excellent communica...
As the first point of contact, you’ll create a friendly atmosphere for clients while efficiently managing inquiries and scheduling. By resolving issues before they arise, you will ensure smooth clinic operations and positively impact each client's experience.
Key Responsibilities:
• Welcome clients warmly to the clinic environment
• Respond promptly to inquiries via phone, email, and in-person
• Proactively identify and resolve challenges for clients
• Effectively schedule appointments based on care plans
• Educate clients about digital tools like the Client Portal
Requirements:
• Natural ability to build strong relationships
• Strong problem-solving and time management skills
• Excellent communica...