Serco

Client-Focused Case Manager Supporting Job Seeker Success Stories

📍 Location
edmonton, division no. 11
⏰ Job Type
Full-time
📅 Posted
June 02, 2026
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Job Description

Become a Case Manager dedicated to empowering Job Seekers. Deliver personalized support and strategic planning to help individuals conquer barriers and achieve meaningful employment.
In this essential role, you will champion the success of clients by providing ongoing coaching and building trust-based relationships. Collaborating with Service Navigators, you will ensure coordinated services tailored to each individual’s needs. Your impact will be pivotal as you guide clients through placements and sustainment, ensuring they thrive.
Key Responsibilities:
• Act as a trusted advisor for Job Seekers
• Conduct comprehensive intake and assessments
• Develop and adjust individualized Action Plans
• Faciliate effective check-ins to ensure progress
• Encourage self-advocacy and informed decision-making
Requirements:
• Bachelor's degree in Counseling, Social Work, or related discipline
• 2–4 years case management or employment service experience
• Knowledge of lo...

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