The Portfolio Group
Client Experience Specialist Toronto Office
Job Description
Lead client experience initiatives as a Client Experience Specialist in our Toronto office. This full-time role emphasizes quality assurance and customer feedback synthesis for strategic improvements.
As a key contributor, you will manage CSAT programs, design quality frameworks, and deliver insightful competitive analyses. Your work will directly influence service quality and brand reputation through actionable strategies derived from market intelligence and customer data. Collaboration across departments will be essential to implement effective quality improvements.
Key Responsibilities:
• Oversee lifecycle management of the CSAT program
• Develop robust QA frameworks through regular audits
• Create competitive intelligence dashboards for insights
• Respond to client sentiment on social media channels
• Present strategic insights to senior leadership
Requirements:
• Minimum 3 years in Customer Satisfaction or Quality Assurance
• Proven experience in mana...
As a key contributor, you will manage CSAT programs, design quality frameworks, and deliver insightful competitive analyses. Your work will directly influence service quality and brand reputation through actionable strategies derived from market intelligence and customer data. Collaboration across departments will be essential to implement effective quality improvements.
Key Responsibilities:
• Oversee lifecycle management of the CSAT program
• Develop robust QA frameworks through regular audits
• Create competitive intelligence dashboards for insights
• Respond to client sentiment on social media channels
• Present strategic insights to senior leadership
Requirements:
• Minimum 3 years in Customer Satisfaction or Quality Assurance
• Proven experience in mana...