Confidential
Client Experience Manager in Luxury Retail
Job Description
Join a prestigious luxury menswear store as the Client Experience Manager. This full-time role emphasizes team leadership, service standard maintenance, and digital engagement.
In this position, you will be pivotal in ensuring exceptional customer experiences by coaching clothing advisors and specialists. You will develop both in-store and after-sales service standards while driving the adoption of digital sales initiatives. Your expertise will promote long-term customer loyalty and the execution of strategic client development activities.
Key Responsibilities:
• Lead and mentor clothing advisors for optimal sales
• Ensure high service standards across all channels
• Implement client development initiatives successfully
• Advocate for digital sales strategies
• Oversee training and onboarding of new staff
Requirements:
• Minimum 3 years in a retail leadership role
• Demonstrated ability to enhance customer...
In this position, you will be pivotal in ensuring exceptional customer experiences by coaching clothing advisors and specialists. You will develop both in-store and after-sales service standards while driving the adoption of digital sales initiatives. Your expertise will promote long-term customer loyalty and the execution of strategic client development activities.
Key Responsibilities:
• Lead and mentor clothing advisors for optimal sales
• Ensure high service standards across all channels
• Implement client development initiatives successfully
• Advocate for digital sales strategies
• Oversee training and onboarding of new staff
Requirements:
• Minimum 3 years in a retail leadership role
• Demonstrated ability to enhance customer...