Client Engagement Specialist, Social - Fixed Term

Responsibilities

• Monitor our social channels and promptly address client inquiries
• Multitask and navigate across multiple social media platforms
• Proactively engage clients and contribute to growing Kraken’s social media voice and presence
• Moderate our social communities
• Excel in high‑pressure work environments and adapt seamlessly to the dynamic landscapes of social media and cryptocurrency
• Actively participate in team meetings, projects & training sessions, staying up to date with industry developments and our comprehensive product + service range
• Continuously enhance the client experience by delivering exceptional, 6‑star service in every interaction
• Continuously learn about new crypto trends, products, and technologies
• Understand Crypto Culture and strengthen Kraken’s contributions to it via Social

Qualifications

• Strong knowledge and user‑side experie...