Job Description
Job Summary
The Client Delivery Manager (CDM) serves as the primary point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, focusing primarily on S/4HANA private cloud edition per contract.
The CDM drives end-to-end customer engagement from signature onwards, including onboarding, continuous service delivery, architecture and governance coaching, relationship management, and renewal initiation.
Key Responsibilities
Engagement Management
Conduct regular or quarterly business review meetings with the customer to discuss service quality
Deliver a quarterly balanced scorecard with KPIs to ensure overall customer satisfaction (performance review)
Create and deliver monthly service reporting
Propose and discuss improvement potential
Conduct service and business planning meetings to understand customer business needs
Explain aspects of SAP's overall cloud strategy and growing portfolio to ensure adoption of S/4HANA and cloud st...