Client Care Specialist

Responsibilities

• Identify and assess clients needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools and procedures


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers


• Assist with repairs and orders for items being sold and distrubuted within the store


• Manage large amounts of incoming calls


• Greet customers warmly and ascertain problem or reason for calling. Answer questions about warranties or terms of sale...