Equitable Life of Canada
Client Care Centre Leadership Role
Job Description
Take the lead as a Supervisor in Equitable's Client Care Centre, enjoying a hybrid work model. Focus on developing teams while ensuring exceptional service delivery to clients.
Equitable is expanding and seeks a Client Care Centre Supervisor to guide a dedicated team. Your leadership will drive operational efficiency and client satisfaction within a bustling contact centre. Responsibilities include quality audits, performance tracking, and fostering collaboration between teams for optimal service delivery.
Key Responsibilities:
• Lead a high-performing team in client service excellence
• Oversee daily operational management and performance metrics
• Implement training programs and track employee engagement
• Handle escalated issues and ensure service resolutions
• Identify operational risks and enhance efficiency through improvements
Requirements:
• Post-secondary education or equivalent experience
• Succe...
Equitable is expanding and seeks a Client Care Centre Supervisor to guide a dedicated team. Your leadership will drive operational efficiency and client satisfaction within a bustling contact centre. Responsibilities include quality audits, performance tracking, and fostering collaboration between teams for optimal service delivery.
Key Responsibilities:
• Lead a high-performing team in client service excellence
• Oversee daily operational management and performance metrics
• Implement training programs and track employee engagement
• Handle escalated issues and ensure service resolutions
• Identify operational risks and enhance efficiency through improvements
Requirements:
• Post-secondary education or equivalent experience
• Succe...