EPAM Systems
Chief 2Nd Line / Environments Support Engineer
Job Description
We are looking for a Chief 2nd Line / Environments Support Engineer to manage our support engineering team. This role demands a highly experienced individual with a strong foundation in support projects and 24x7 environments. You will oversee the resolution of complex technical issues, drive continuous service improvement, manage a team of support engineers, and ensure exceptional customer satisfaction within our technology-driven company.
Responsibilities- Maintain exemplary customer satisfaction rates and conform to stringent quality standards.
- Utilize advanced troubleshooting tools and techniques to determine root causes of issues and deliver customer-facing assessments.
- Strategically classify, document, and analyze queries to formulate preventative actions.
- Facilitate issue reports to Customer engineers to aid in bug resolution.
- Lead community management tasks as required.
- Address high-level customer-specific archite...