Charlap Hyman & Herrero
CHH Workshop Head of Operations
Job Description
Operational Vision
- Define the operational vision and translate business goals into actionable operational plans.
- Assist CHH Principals in the design of scalable systems and processes for manufacturing, logistics, customer experience, after-sales quality/satisfaction.
- Own the overall operational project roadmap; structure, prioritize, and track all major initiatives.
- Set timelines, milestones, quality/risk assessments, vendor onboarding and other process rollouts, and technology implementations.
- Oversee the Operations Associate’s project management systems and execution of task-level workflows, ensuring alignment with project goals.
- Assist CHH Principals in the selection of manufacturers, logistics providers, warehouse/3PL partners, material suppliers, and packaging vendors.
- Advise on pricing, terms, service levels, and produ...