Black & McDonald

Centralized Call Centre Representative (Remote)

📍 Location

Ottawa, Ontario

⏰ Job Type

Full-Time

📅 Posted

June 04, 2026

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Job Description

  ABOUT THIS CAREER OPPORTUNITY 
 
 The Centralized Call Centre Representative is located in Markham and reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).
  This is a remote position 
 Answer telephones, order taking, file organization, and operation of office equipment
 Handle internal and external customer inquiries both by telephone and by email
 Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and/or forwarding requests
 Identify and escalat...
    

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