Scotiabank
CCaaS Solution Engineer in Scarborough
Job Description
Elevate your career as a Solution Engineer focusing on Contact Centre as a Service (CCaaS) in Scarborough, Ontario. Join us in creating innovative solutions that enhance customer interactions and agent productivity.
We are looking for a talented Solution Engineer with proven expertise in CCaaS solutions. The successful candidate will architect and deploy solutions, collaborating with various teams to ensure alignment with business goals. You'll also stay current with industry trends, contributing to the improvement of customer and agent experiences.
Key Responsibilities: • Design and implement CCaaS solutions and architectures • Collaborate with teams to gather requirements for solutions • Evaluate CCaaS platforms, including Genesys Cloud • Develop architectural documentation and integration plans • Provide technical leadership during solution implementation
Requirements: • Bachelor's degree in Computer Science or similar • Proven experience with CCaaS soluti...
We are looking for a talented Solution Engineer with proven expertise in CCaaS solutions. The successful candidate will architect and deploy solutions, collaborating with various teams to ensure alignment with business goals. You'll also stay current with industry trends, contributing to the improvement of customer and agent experiences.
Key Responsibilities: • Design and implement CCaaS solutions and architectures • Collaborate with teams to gather requirements for solutions • Evaluate CCaaS platforms, including Genesys Cloud • Develop architectural documentation and integration plans • Provide technical leadership during solution implementation
Requirements: • Bachelor's degree in Computer Science or similar • Proven experience with CCaaS soluti...