Job Description
Join CapIntel as a Technical Support Representative, where you will deliver exceptional bilingual support in both English and French to financial advisors. Your expertise will empower clients in understanding their investment strategies.
In this crucial role, you will be the first point of contact for customers utilizing CapIntel's wealth management platform. Your responsibilities will include addressing inquiries via Zendesk, collaborating with internal teams for complex issues, and conducting regular training sessions to maintain product knowledge. Your commitment to excellent customer service will ensure clients receive the assistance they need.
Key Responsibilities:
• Address customer inquiries promptly via Zendesk
• Escalate complicated issues to appropriate teams
• Engage in ongoing product service training
• Record and track customer issues in Jira
• Help create bilingual content for the help center
Requirement...
In this crucial role, you will be the first point of contact for customers utilizing CapIntel's wealth management platform. Your responsibilities will include addressing inquiries via Zendesk, collaborating with internal teams for complex issues, and conducting regular training sessions to maintain product knowledge. Your commitment to excellent customer service will ensure clients receive the assistance they need.
Key Responsibilities:
• Address customer inquiries promptly via Zendesk
• Escalate complicated issues to appropriate teams
• Engage in ongoing product service training
• Record and track customer issues in Jira
• Help create bilingual content for the help center
Requirement...