Canada Goose
Canada Goose Lead Experience Role
Job Description
Shape the customer experience at Canada Goose in Vancouver, British Columbia by becoming the Lead - Experience. Elevate service standards and champion the guest journey in this key leadership role.
In your position as Lead – Experience, you will ensure that every guest interaction reflects Canada Goose's commitment to luxury and performance. Your role includes mentoring the team on best practices, driving key performance metrics, and ensuring an inclusive, engaging work environment. You will actively participate in talent development and help achieve sales targets to contribute to business success.
Key Responsibilities:
• Model exceptional customer service journeys
• Teach and coach team on luxury service standards
• Resolve customer issues with effective solutions
• Lead talent development and educational initiatives
• Support achievement of sales targets through effective strategy
Requirements:
• Minimum 2 years of leadership experience in retail
• Bache...
In your position as Lead – Experience, you will ensure that every guest interaction reflects Canada Goose's commitment to luxury and performance. Your role includes mentoring the team on best practices, driving key performance metrics, and ensuring an inclusive, engaging work environment. You will actively participate in talent development and help achieve sales targets to contribute to business success.
Key Responsibilities:
• Model exceptional customer service journeys
• Teach and coach team on luxury service standards
• Resolve customer issues with effective solutions
• Lead talent development and educational initiatives
• Support achievement of sales targets through effective strategy
Requirements:
• Minimum 2 years of leadership experience in retail
• Bache...