Call Centre Representative-Customer Service Specialist
Job Description
Overview
Job Title: Reservation & Guest Support Specialist
Job Location: Calgary
Compensation: Competitive wage
Employment Status: Seasonal
Reports to: Reservation & Guest Support Manager
Position Summary
Reporting to the Reservation & Guest Support Manager, the Reservation & Guest Support Specialist supports three RV rental brands: CanaDream (Canada), and the U.S. brands El Monte RV and Road Bear RV. The Guest Service Specialist helps Guests select the right RV for their trip, moving efficiently to a successful booking.
The role is responsible for reservations and on‑road Guest support for CanaDream, and reservations services only for the U.S. brands (El Monte RV and Road Bear RV).
Reservation & Guest Support Specialist are accountable for handling Guests’ inquiries, complaints, on‑road support, and processing transactions. Applicants must have the ability to multitask, be ...