Splitsville Bowl
Call Centre Manager for Guest Experience
Job Description
Elevate guest interactions as a Call Centre Manager with Splitsville Entertainment, where you will inspire and lead a team to exceed performance benchmarks. Your expertise will ensure an outstanding guest service journey.
As a Call Centre Manager, you will directly influence service quality and sales success through effective training, mentoring, and engagement strategies. You will ensure your Advisors are well-equipped to handle guest inquiries efficiently and professionally while maintaining a strong focus on KPIs.
Key Responsibilities:
• Drive team performance and achievement of sales targets
• Conduct engaging training sessions for team members
• Handle escalated complaints and oversee resolutions
• Execute team performance reviews every month
• Maintain communication with team and ensure clarity in processes
Requirements:
• Relevant management experience in a contact centre setting
• History of sales success in a contact centre
• Proficient in Micr...
As a Call Centre Manager, you will directly influence service quality and sales success through effective training, mentoring, and engagement strategies. You will ensure your Advisors are well-equipped to handle guest inquiries efficiently and professionally while maintaining a strong focus on KPIs.
Key Responsibilities:
• Drive team performance and achievement of sales targets
• Conduct engaging training sessions for team members
• Handle escalated complaints and oversee resolutions
• Execute team performance reviews every month
• Maintain communication with team and ensure clarity in processes
Requirements:
• Relevant management experience in a contact centre setting
• History of sales success in a contact centre
• Proficient in Micr...