Call Centre Dispatcher

Now, if you were to come on board as a Call Centre Dispatcher, we'd ask you to do the following for us:

Responsibilities

• Respond to customer inquiries regarding Patient Transport and Environmental Services
• Utilize computer/on-line guidelines in responding to customer inquiries
• Communicate with customers to help them understand proper use of the facility they are in
• Resolve customer issues related to Environmental Services and Patient Transport
• Complete, process, and maintain applicable paperwork and records
• Research and resolve customer disputes and problems within established limits
• Handle dissatisfied customers in a courteous and professional manner
• Strive to resolve customer issues on the first call without having to transfer callers
• Follow escalation procedures as needed

Qualifications

• Minimum 2 years’ experience in a Call Centre